company products clients support news

This is the page where you will find answers to some of the most commonly asked questions:

FAQs

Is there anything I need to provide with the system?

All ACIC systems leave the factory ready for installation. There are a few things, however, you will need to take into consideration. All Track Condition Monitoring systems require a transducer for each track circuit being monitored. These do NOT come as standard with the product, and will have to be ordered in addition to. All systems require an isolating transformer, which, again, is not provided as standard. All portable systems do not come with SIM card, but are capable of holding SIM cards from all major service providers.

I can't connect to the logger remotely.....

If you are unable to connect to the Data Logger, remotely, please check the following things before contacting Technical Support:

  • Check the Username and Password on both the logger and the client PC - paying particular attention to any case differences, as the password and usernames are case sensitive.
  • On the logger, check that the file you are trying to connect to is shared. You will be able to tell easily if a directory is shared, as it will have a "hand" underneath the folder within Windows Explorer.
  • Check that you have the permissions needed to view the folder. You can this by checking the sharing properties of the folder that you are attempting to access.
  • On the logger itself, check that Incoming Connections has been set up correctly and that your username and password has permissions to handle an incoming connection. This information can be retrieved from the Network Connections tab.

How do I set up the relays.csv?

The relays.csv file is crucial to all ACIC systems, and is very easy to set up. It can be achieved using Microsoft Excel or any other program capable of creating .csv files. The relays file contains the relay information necessary for the proper working of the data logger. An example of the format for this file would be as follows:

SPARE2,DOWN,UP,0

SPARE2 indicates the relay name.
DOWN indicates the initial position.
UP indicates the initial position.
0 should be added to every line of the relays.csv file.

 

 

Site maintained by Malcolm Bint: TheLEDStudio home